FAQ's

To minimize the occurrence of leaks, we have implemented the following strict measures during the production and shipping processes:

• Gas testing is mandatory before shipment from the factory:Each tent undergoes an inflation test before leaving the factory to ensure proper airtightness and accurate valve pressure adjustment.
• High-quality materials and craftsmanship:Utilizing a high-quality TPU inner lining, the heat-pressed edges are strictly controlled to ensure a secure seal.
• A professional repair kit is included with the product:Each tent comes with a repair kit, including a spare air valve, special TPU repair patches, and instructions, allowing customers to easily perform simple repairs themselves.
• Inflatable leg design with independent sections:Each inflatable leg (air column) is independent, so even if one malfunctions, it will only affect a localized area, making it easy to replace individually.
• Instructions for use:We recommend that customers inflate the product to a fully inflated state, avoiding over-inflation which can lead to material fatigue. We also advise keeping the product away from sharp objects, high temperatures, and prolonged exposure to direct sunlight.

Please follow the steps below to check and resolve the issue yourself; most gas leaks can be quickly fixed this way:

Step 1: Check if the air valve is tightened.

• First, close the valve and confirm that it is completely tightened.
• If you suspect a valve problem, try unscrewing and then retightening it; sometimes leaks are simply caused by a loose connection.
• If there is still a leak, you can replace the valve directly using the spare valve included with the product (see the instruction manual for replacement instructions).

Step 2: Confirm whether the TPU inner tube is leaking.

• Remove the inner bladder from the tent, inflate it, and then submerge it in water or apply soapy water to its surface to observe if any bubbles appear, which will help pinpoint the exact location of the leak.
• Small holes or minor damage:Dry the leaking area, firmly apply the included TPU repair patch, press to remove air bubbles, and let it sit for 2 hours before inflating and testing again.
• Heat-pressed edges peeling off or showing significant damage: In such cases, patches may not fully repair the damage. Please contact our after-sales service and provide photos/videos so we can assess the situation and determine the appropriate solution.
  • If the damage is due to transportation or normal use, a new inner tube (or a single inflatable leg) will be sent free of charge;
  • If the damage is clearly due to significant human error, the customer may be responsible for some of the repair costs and shipping fees.

After repair, it is recommended to let it sit for at least 2 hours before inflating and using it. To extend the lifespan of the tent, avoid sharp objects, high temperatures, and prolonged direct sunlight during daily storage.

Although we have implemented strict quality control measures, inflatable tents may still develop leaks during use, transportation, or storage due to the following reasons:

• Damage caused by crushing during transportation or puncture by sharp objects;
• Over-inflating during use or contact with sharp objects;
• The valve was not fully tightened. These issues can usually be resolved using the repair kit included with the product; in more serious cases, we provide free or low-cost inner tube replacement support.

If you still encounter difficulties after attempting to fix the problem yourself, please feel free to contact our customer service. Provide photos or a short video of the leak, and we will quickly provide a professional solution. Thank you for choosing our custom inflatable tents!

We have implemented targeted measures at every stage, from design and production to packaging, to minimize the likelihood of such problems occurring:

• Made with high-strength fabric:The standard model uses Oxford fabric with a density of 400D or higher (some high-end custom models can be upgraded to a higher weight), offering good tear resistance and weather resistance.
• Reinforced stitching process:Critical load-bearing areas (such as the connection between the inflatable legs and the fabric) are reinforced with double stitching or reinforced seams, using a higher stitch density and high-strength nylon thread.
• Seam treatment:All seams are heat-sealed or reinforced with high-performance waterproof seam tape to enhance bonding strength.
• Inner lining and outer fabric are designed to match:The size of the inflatable inner leg liner is designed with a reasonable allowance compared to the outer fabric layer, preventing excessive stretching that could cause the seams to burst.
• Tensile strength testing before shipment:Each batch undergoes random sampling and testing of the overall structural strength in its inflated state to ensure reasonable pressure resistance.
• Usage and maintenance instructions:The product instructions and packaging clearly state:
  • Avoid scratching the fabric with sharp objects.
  • Do not overstretch or overinflate.
  • Avoid prolonged exposure to direct sunlight when using the product outdoors for extended periods.
  • When storing, avoid forcefully compressing the seams, and it is recommended to place a soft cloth at the folding points.

Please first take photos/videos to document the problem area (especially the details of the damage and the usage environment), and then follow these steps:

A. Slight unraveling/small tears/localized seam separation

• Temporary self-repair:

  • Small tears/seams coming undone: Use the repair patch included with the product (or a tent-specific patch) to cover the area, or use strong tent adhesive to bond the edges together.
  • Seam delamination: Clean dust and oil stains from the seam → Apply tent-specific seam sealant → Press firmly and weigh down with a heavy object for at least 24 hours.

• We support:If you have difficulty repairing it yourself, please contact customer service. We can send you additional repair patches or seam sealant (shipping fees may be waived depending on the situation).

B. Large tears/extensive seam splitting/leg fabric torn due to stretching by the inner lining (inner lining remains intact)

• Preferred method: local repair
  • Please find a professional sewing shop or tent repair service locally to reinforce the stitching (it is recommended to re-stitch along the original seam lines and reinforce the seam allowances).
  • We can reimburse reasonable sewing costs (generally based on the actual amount shown on the invoice or a pre-agreed amount), or provide a corresponding discount/credit on your next order.
• Leg fabric replacement plan (applicable when the customer does not accept local repair or is still dissatisfied after repair):
  • The customer is responsible for the return shipping costs, and we will send replacement leg covers free of charge or at a low cost (depending on the specific circumstances).
  • If the customer wishes to purchase multiple spare legs at once, we can offer them at a discounted price based on cost.
• Notice:If the leg fabric ruptures due to obvious misuse (such as over-inflation, severe scratches from sharp objects, or material aging due to prolonged exposure to sunlight), we will negotiate a solution with the customer in a friendly manner.

This situation is usually caused by excessive tension on localized seams during inflation, rather than a defect in the inner tube or fabric itself. We have optimized the design as much as possible, but extreme inflation pressure or usage conditions may still lead to this problem. The inner tube being intact indicates that the airtightness is normal, and the product can still be used after the leg fabric is repaired.

Although custom-made tents are designed according to customer requirements, the complex outdoor environment (wind, sharp objects, sun exposure, storage methods, etc.) can still cause accidental damage. We have significantly reduced the probability of such incidents through material upgrades and process improvements, but we cannot completely eliminate all potential accidents in every usage scenario.

• Do not overinflate when inflating; inflate only until it is firm and upright.
• When setting up, avoid pulling the fabric forcefully and try to apply even pressure.
• When using it outdoors, try to avoid sharp objects such as branches and stones, and it is recommended to use sun protection measures for prolonged use.
• When storing the item, avoid forcefully compressing the seams. It is recommended to fold it according to the instructions and use soft materials for protection.

If the above methods do not resolve the issue, or if you have other concerns about the proposed solutions, please feel free to contact our customer service team. Provide photos/videos of the problem and a description of the usage scenario, and we will provide a targeted solution as soon as possible. Thank you for your trust and support of our inflatable advertising tents!

We employ multiple waterproof designs in terms of materials and manufacturing processes to minimize water leakage:

• Waterproof fabric:The tent's outer fabric is made of high-quality waterproof Oxford cloth (standard 400D or higher), evenly coated with a professional waterproof coating, and also features a UV protection coating and a flame-retardant coating.
• Seam waterproofing:All seams are reinforced with high-performance waterproof sealing tape on the inside, completely blocking any potential water leakage through needle holes and gaps.
• Double protection:The fabric itself is waterproof, and the seams are reinforced with sealing tape, ensuring that no water leakage occurs under normal rainfall conditions.
• Factory testing:Each batch of products undergoes a water spray test to simulate moderate rainfall and verify its waterproof performance.

Under normal use and in light to moderate rainfall conditions, our tents will not leak. Very rare instances of leakage are usually due to:

• Prolonged heavy rainfall or extremely high rainfall amounts can lead to excessive water pressure;
• The waterproof sealing strip was damaged during transportation/storage;
• Sharp objects can scratch the fabric coating.

• Please check if the water leakage is occurring at the seams or due to damage to the coating.
• Self-repair: After drying the surface, reinforce the seams with the tent-specific waterproof tape/repair patches included with the product or provided separately; you can also apply a tent-specific waterproofing spray to restore the coating.
• We can mail you waterproof sealing strips or spray (free shipping in some cases), or provide instructions on how to use them.

• Basic wind resistance capacity:The tent's structural design is capable of withstanding winds of force 2-3 (light breeze to gentle breeze, wind speed approximately 3.4-7.9 m/s), which is generally sufficient for everyday outdoor activities.
• Enhance wind resistance:When tent stakes and guy ropes are used correctly, the tent can effectively withstand winds of force 5-6 (strong winds, wind speed approximately 10.8-17.1 m/s), or even higher, depending on whether the anchoring is done properly.
• Extreme cases:It is not recommended to use this product outdoors in strong winds (wind speed ≥ 17.2 m/s) or in other adverse weather conditions.

Please operate strictly according to the instructions. The following measures can significantly improve stability:

• Select a venue:Prioritize setting up camp in sheltered areas, avoiding open spaces or windy locations.
• Secured in place:
  • All ground stakes must be fully driven into the ground at a 45° angle to the ground surface.
  • Evenly tighten all the guy ropes to ensure the tent is subjected to balanced forces from all directions.
  • In case of strong winds, you can increase the number of guy ropes or use heavier ground stakes/sandbags.
• Inflated state:The inflatable columns must be fully inflated until they are firm and upright (but do not overinflate). If you notice any deformation of the columns, please reinflate them immediately.
• Extreme weather:When a strong wind warning is issued, it is recommended to take down your tent in advance.

Although custom-made inflatable tents have optimized designs, outdoor environments are complex:

• Waterproof: Extremely heavy rainfall or prolonged submersion may exceed the limits of consumer-grade waterproofing.
• Wind resistance: Failure to properly use ground stakes/guy ropes, improper site selection, or insufficient inflation will all reduce stability.

We have provided maximum protection through upgraded materials, reinforced processes, and complete accessories (ground stakes, windproof ropes), and the vast majority of our customers have had no problems with proper use. If you still have questions about waterproofing or wind resistance, or encounter any related problems during actual use, please feel much free to contact customer service and provide photos/videos of the usage environment. We will quickly provide targeted suggestions or solutions. Thank you for choosing our inflatable advertising tent!

We understand that the logo placement on custom tents is crucial for brand presentation, and therefore we implement multiple strict control measures throughout the production process:

• Design confirmation stage:After receiving the client's design files, we will create a professional printing placement confirmation diagram (clearly indicating the precise dimensions and spacing of the logo on each side and position of the tent), and send it to the client for written confirmation (via email or WhatsApp). Production will only begin after the client replies with "confirmed and correct."
• Sampling options:For important orders or complex designs, we strongly recommend that customers opt for paid sampling (small-scale or 1:1 physical samples) to ensure complete satisfaction with the placement before proceeding with mass production.
• Second verification before production:Before starting the printing process, the quality control inspector will double-check the design against the customer's approved artwork to ensure there are no discrepancies.
• Full inspection before shipment:Before each tent is shipped, quality control inspectors unfold the tent and carefully check all logo positions, sizes, and colors against the customer-approved design specifications.
• Assigning responsibility to specific individuals:The entire process is handled by dedicated personnel to ensure traceability.

Although we have strict preventative measures in place, in very rare cases, discrepancies in location may still occur due to communication errors during the confirmation process. Please handle this as follows:

Step 1: Provide immediate feedback.

• After receiving the goods, please inspect them within 3 days and take photos (clearly showing the actual position of the logo from multiple angles and any deviations from the expected position). Please send these photos, along with the original confirmation image, to your sales representative or customer service.

Step 2: Our proposed solution

• Minor deviations (≤5cm, and not affecting the overall visual effect):

  • If the customer agrees to continue using the product, we will provide appropriate compensation (such as a partial refund, a discount on their next order, or a free small accessory).

• Significant deviation (>5cm, or seriously affecting brand presentation):

  • If it is verified that we did not manufacture the product according to the customer's final approved design, we will remake and replace the defective part or the entire tent free of charge (the customer will only be responsible for the return shipping costs if the product has already been used).
  • If the customer has already approved the location during the design confirmation stage, we will provide evidence and negotiate a compensation plan amicably (such as a discount or sending replacement stickers with the correct logo placement).

In most cases, the issue stems from subtle differences in how the client and we understand the location description during the design confirmation phase (e.g., the actual effect of "centered" on different panels). Therefore, we adhere to the principle of "production only after written confirmation from the client," using the confirmed drawing as the final standard.

We recommend that customers carefully compare the location confirmation diagram upon receipt (e.g., by printing it out and comparing it to the tent dimensions), or choose to have a physical sample made for confirmation. We are also happy to make multiple adjustments to the confirmation diagram until the customer is 100% satisfied.

We solemnly promise that before shipping, we will carefully verify and confirm that the product matches the provided images!

If you discover any issues with the logo placement upon receiving your order, please contact us immediately. We will respond quickly and resolve the issue promptly. Thank you for choosing our custom inflatable advertising tents!

From design to component selection, we prioritize stability in real-world outdoor usage scenarios:

• Independent inflatable column structure:Each air column is inflated independently, ensuring even stress distribution across the entire frame, and the tent stands firmly once fully inflated.
• Complete set of mounting accessories:Each tent comes standard with a sufficient number of ground stakes and guy ropes (with conveniently placed attachment points), and some models offer optional heavy-duty sandbags.
• Factory stability testing:After production, simulated wind resistance tests are conducted to ensure that the product can withstand winds of 5-6 Beaufort scale under basic fixing conditions.

In most cases, a tent "shaking" or being "unstable" is not due to a product quality issue, but rather improper securing methods or use in conditions outside the design specifications. Please check and resolve the issue using the following steps:

Step 1: Confirm the operating environment.

• If using the tent in strong winds (above force 6), heavy rain, or gusty conditions, it is recommended to immediately take down the tent to avoid damage.
• Choose a relatively sheltered location for construction, avoiding open areas or windy spots.

Step 2: Check if the fastening is secure.

• Ground stakes:All ground stakes must be driven completely into the ground at an angle of approximately 45° and pulled taut outwards.
• Windproof rope:All guy ropes must be tightened evenly to ensure the tent is subjected to balanced forces from all directions (the stronger the wind, the tighter the ropes need to be).
• Additional reinforcement:In windy conditions, we recommend adding sandbags to the base or key locations (which we can provide at a discounted price), or increasing the number of guy ropes.
• Inflated state:Ensure each air column is fully inflated and stands upright (it should be slightly elastic when pressed, but not excessively so); insufficient inflation will also cause wobbling.

Step 3: The support we provide

• If you are unsure whether the tent is properly secured, please take photos or a short video of the tent's setup and send them to our sales representative or customer service team. We will provide one-on-one guidance.
• We can send you professional wind resistance test videos, as well as photos and videos of multiple customers using the product outdoors (in windy conditions), to help you more intuitively understand the stability achieved after proper installation.
• If you confirm that the product has been secured as instructed but still feels unstable, we will conduct further analysis (such as whether heavier components are needed) and provide replacement parts or a discount on your next order.

Inflatable tents are quick-assembly products, and their stability highly depends on the correct use of ground stakes and guy ropes. Significant swaying may occur even in light winds if the guy ropes are not tightened or all the ground stakes are not used; this is normal and not a quality issue.

When properly secured, it can withstand winds of 5-6 on the Beaufort scale (wind speed 10.8-17.1 m/s). Adding sandbags can help it withstand even stronger winds. However, it is recommended not to use any inflatable tents in winds above force 7 or during thunderstorms.

When properly secured, our tents demonstrate excellent stability during outdoor activities!

If you still experience any instability during use, please feel free to contact us and provide photos/videos of the situation. We will quickly diagnose and resolve the problem for you. Thank you for choosing our inflatable advertising tent!

The air columns (inflatable tubes) of the extended version of the tent are longer, requiring a more even distribution of force. We have taken the following measures to reduce the probability of tilting:

• Optimized inner liner design:The extended air column inner liner utilizes a multi-stage hot-pressing process and features internal longitudinal reinforcing ribs to ensure even stress distribution during inflation and prevent localized distortion.
• External fabric reinforcement at fixing points:Multiple fixing straps and Velcro fasteners have been added to the connection point between the outer fabric and the inner liner of the inflatable column to restrict the displacement of the inner liner during long-term use.
• Repeated testing before leaving the factory:Each extended tent undergoes multiple "inflation-deflation-reinflation" cycle tests before shipment to simulate long-term use and check if the air columns remain straight.
• Usage reminder:Please pay attention to the instructions in the manual regarding the setup and inflation of the extended version of the tent to avoid distortion and misalignment.

Tracheal deviation is usually not caused by a leak or damage to the inner tube, but rather by slight twisting or displacement of the inner tube during repeated inflation and deflation. Please follow the steps below to troubleshoot and resolve the issue yourself; in most cases, the trachea will return to its straight position:

Step 1: Check and correct any twisting of the inner liner.

• Completely deflate the tent.
• Carefully remove the inner liner from the bottom or side opening of the air column (or simply reach inside to adjust it).
• Check the inner lining for any noticeable twisting or curling. Gently straighten and align the inner lining by hand along its length (ensuring the markings on both ends of the inner lining are aligned with the fixing points on the outer fabric).
• Place the inner bladder smoothly back into the outer fabric cover, ensuring there are no folds or twists, and then inflate it evenly (it is recommended to inflate slowly from one end to avoid sudden high pressure).

Step 2: Provide support and stabilization during inflation.

• During the inflation process, one or two people can gently hold the upper and middle parts of the air column to prevent the inner bladder from shifting as it expands.
• Inflate until it is firm and upright, but do not overinflate.

Step 3: Prevent further misalignment.

• Each time you store the air cushion, completely deflate it and then roll or fold it neatly (avoid crumpling it haphazardly).
• When not in use for extended periods, it is recommended to store the item in a slightly inflated state (approximately 30% air pressure) to reduce creasing and deformation of the inner tube.
• When setting it up, try to choose a level surface to prevent the air columns from being subjected to uneven external forces.

Step 4: If the pen still cannot be fully straightened after the above steps...

• Please take clear photos/short videos of the air column in its tilted state (including before deflation, during the inner bladder adjustment process, and after inflation), and indicate the number of times it has been used and how it is stored. Send these to your sales representative or customer service.

• We will immediately consult with our production and technical departments and provide targeted solutions:

  • We will send replacement or improved securing straps or inner lining fixing accessories.
  • If the issue is indeed due to the structural design reaching its limits under extreme usage conditions, we can negotiate a low-cost replacement of the entire air column or offer an upgrade discount on your next order.

The longer the air column, the more prone the inner tent is to slight twisting or displacement during repeated inflation and deflation. This is a common phenomenon in the industry for extended inflatable tents. We have significantly improved this through reinforcing ribs and fixing point designs, but it is impossible to completely eliminate minor deviations after multiple uses. The inner tent can usually be restored to its straight position after proper adjustment. This is not a quality defect; as long as the inner tent remains airtight and the air columns still support the tent properly, the function is unimpaired, and the misalignment is primarily a reversible displacement issue.

We will continue to collect feedback on the extended version and further optimize the next generation of the product!

If you encounter any difficulties during the setup process, please feel free to contact us. We will provide one-on-one guidance until the problem is resolved. Thank you for choosing our extended inflatable advertising tent!

To ensure the stability and reliability of the valve during use, we have implemented strict controls at multiple stages:

• Use high-quality valves:The valve body is made of durable engineering plastic, paired with a silicone sealing ring, and the valve core and valve seat are precisely matched, ensuring resistance to repeated opening and closing.
• Manufacturing process optimization:The valve base is tightly bonded to the TPU inner liner through heat pressing, and a threaded locking design is used to enhance stability.
• Fully tested before leaving the factory:During the inflation testing phase, the valves on each tent are repeatedly opened and closed, and the tightness and sealing performance are checked to ensure there are no potential loosening issues.
• A complete repair kit is included with the product:It includes spare valves, sealing rings, and Teflon tape, allowing customers to easily handle minor issues themselves.
• Instructions for use:Regularly check the tightness of the valves, and avoid impacts or heavy pressure on the valve area during storage and transportation.

A loose air valve is an occasional issue that can occur with inflatable tents during use, usually caused by transportation vibrations, repeated opening and closing, or accidental impacts. The good news is that in most cases, it can be easily fixed. Please follow these steps:

Step 1: Basic checks and reset

• First, completely close the valve and remove the protective cover from the valve.
• Carefully observe whether the valve core is misaligned, or whether the sealing ring is detached, displaced, or damaged.
• If the valve core is misaligned, gently push it back into place with your hand; if the sealing ring is loose, carefully re-secure it in place, ensuring the sealing ring is flat and wrinkle-free.

Step 2: Retighten the valve.

• Tighten the valve base clockwise by hand (no tools are needed; use moderate force to avoid damaging the threads).
• If you feel the threads are slightly stripped or the seal is not tight, you can evenly wrap a small amount of the included Teflon tape around the threaded part to increase friction and improve the seal, and then tighten it again.

Step 3: Test the inflation effect.

• Close the protective cover and connect the air pump to perform an inflation test.
• Observe whether it inflates properly and maintains air pressure. If everything is normal, the problem is solved.

Step 4: Replace the backup valve (if the above steps are ineffective).

• If the tire still cannot be properly inflated or maintain pressure after tightening, please replace the valve using the spare valve included with the product.
• The replacement method is detailed in the instruction manual; the process is simple, requires no special tools, and can usually be completed in just a few minutes.

Step 5: If the problem is still not resolved, please contact us.

• If the problem persists after attempting to fix it yourself, please take clear photos or a short video of the valve area (including details of any loose parts, the condition of the valve core, and the sealing rings) and send them to your sales representative or customer service. We will provide one-on-one video guidance to ensure the problem is completely resolved.

• Pre- and post-use inspection:Before and after each setup and dismantling, I habitually check that the valves are tightened and the protective covers are properly in place.
• Transportation protection:When packing for shipping, avoid placing heavy objects directly on the valve area. It is recommended to wrap and protect the valve with soft cloth or bubble wrap.
• Regular maintenance:It is recommended to check the sealing ring for signs of aging after every 3-5 uses, and replace it with a spare part immediately if any problems are found.
• Storage recommendations:When not in use for extended periods, the tent can be kept slightly inflated (at approximately 30% air pressure) to reduce fatigue and loosening of the valve components.

This is not entirely a manufacturing defect. Slight loosening of the air valve due to prolonged use, transportation vibrations, or accidental impacts is a normal occurrence in the industry. We have provided comprehensive support through high-quality materials, spare parts, and detailed instructions, allowing most customers to easily resolve the issue themselves.

Loose valve problems can usually be fixed in just a few minutes!

If you encounter any questions or difficulties during the process, please feel free to contact our customer service team. We will patiently guide you until you are satisfied. Thank you for choosing our custom inflatable advertising tents!

We ensure the tent's stability in outdoor environments through meticulous design, high-quality components, and rigorous testing:

• Structural design optimization:The independent inflatable column frame ensures even stress distribution, resulting in strong overall rigidity when fully inflated.
• Standard configuration includes all necessary mounting accessories:Each tent is equipped with a sufficient number of high-strength ground stakes and guy ropes (with multiple attachment points for comprehensive securing).
• Optional reinforcement accessories:Sandbags or water bags can be optionally selected or purchased to add weight to the base.
• Factory wind tunnel testing:The finished product is tested in a simulated wind environment equivalent to a Beaufort scale 5-6 wind force after inflation, to ensure structural stability when properly secured.
• Instructions for use:Ensure comprehensive securing measures are in place during strong winds.

Customer feedback regarding "poor wind resistance" is usually due to inadequate securing measures, not a problem with the tent's quality itself. In windy conditions, please be sure to take the following comprehensive reinforcement measures:

Correct fixing steps (all steps must be performed):

• Ground stakes: Drive all the provided ground stakes into the ground at an angle of approximately 45°, pulling them taut outwards. Each guy rope corresponds to one ground stake.
• Guy ropes: Utilize all the guy rope attachment points on the tent (top, corners, and sides) to evenly tension the guy ropes in all directions, ensuring balanced force distribution on the tent. The stronger the wind, the tighter the ropes should be pulled.
• Sandbags/Water bags for added weight: In windy or gusty conditions, sandbags or water bags filled with water must be attached to the base, corners, or key points of the tent to further secure the ground sheet and prevent the tent from being lifted by the wind.
• Site selection: Prioritize sheltered locations, avoiding open areas, windy spots, or elevated ground.
• Inflating instructions: Ensure all air chambers are fully inflated and firm (they should be elastic to the touch but not overinflated). Under-inflation will significantly reduce stability.

Expected wind resistance effect:

• With basic securing (ground stakes + guy ropes): it can withstand winds of force 5-6 (wind speed 10.8-17.1 m/s).
• Reinforced with sandbags/water bags on all sides: capable of withstanding higher wind speeds.
• In case of strong winds (wind speed ≥ 17.2 m/s) or thunderstorms (level 7 or higher), it is not recommended to continue using any inflatable tent; please take it down immediately.

• If you are unsure whether the tent is properly secured, please take photos or a short video of the tent's securing points (including stakes, guy lines, and sandbags) and send them to our sales representative or customer service. We will provide one-on-one guidance on how to improve the setup.
• If you require additional sandbags, water bags, or heavy-duty ground stakes, we can ship them to you quickly at a discounted price.
• We can provide professional wind resistance test videos and real-life photos/videos from multiple customers showing how the product performs when properly secured in windy conditions, helping you understand the reinforcement effect more intuitively.

The wind resistance of inflatable tents highly depends on whether the securing measures are properly implemented. If only some of the guy ropes are used or sandbags are not added, noticeable swaying or displacement may occur even in light winds, which is normal. Stability will be significantly improved after proper and comprehensive securing.

When all guy lines and ground stakes are properly used and sandbags are added, the tent can safely withstand winds up to force 6 in most situations. However, all portable tents have limitations in extreme weather conditions; please prioritize safety.

Proper securing is crucial for ensuring wind resistance!

If you still have concerns after following the instructions above, please feel free to contact us and provide details of the situation. We will do our best to assist you in resolving the issue. Thank you for choosing our custom inflatable advertising tents!

The inner air chambers (made of TPU material) of inflatable tents undergo normal thermal expansion and contraction with changes in ambient temperature. This is a physical characteristic of all inflatable products. We have taken the following measures to minimize the impact:

• High-quality TPU inner lining:High-strength TPU material with a wide temperature range (-30℃ to 70℃) is used to reduce deformation under extreme temperatures.
• Optimal air pressure design:The factory test pressure is set at a safe intermediate value, leaving sufficient buffer space for thermal expansion and contraction.
• Temperature difference test before leaving the factory:Some batches undergo inflation testing in alternating hot and cold environments to ensure structural stability.
• Instructions and reminders:The instruction manual includes a warning to "adjust the air pressure as needed based on temperature changes" to avoid over-inflation.

During the day, when temperatures are high, the air pressure increases and the air columns become firmer; at night or in the early morning and evening when temperatures are low, the air pressure decreases and the air columns become softer. These are all normal phenomena and do not affect the overall support capacity of the tent. Please handle it simply as follows:

High temperatures during the day (the air column becomes noticeably harder and tighter)

• Don't inflate it too much at first; it's recommended to inflate it to only 80-90% of its capacity (until it feels slightly elastic when pressed).
• If you find the air column is too tight or the surface becomes hot during use, you can slightly open the valve to release a small amount of air (until it feels noticeably elastic when pressed).
• To prevent the tent from being exposed to direct sunlight for extended periods, cover it with a sunshade or move it to a shady area.

Low temperatures at night/in the early morning (air column becomes soft, feels loose to the touch)

• After the temperature drops in the morning and evening, you can add air as needed to restore the tire to its normal state, where it feels firm and resilient when pressed and the valve stem stands upright.
• When replenishing qi, avoid overdoing it; simply replenish until you feel 80-90% full.

Operating Tips

• Adjusting the air pressure only takes a few seconds to tens of seconds, and the amount of air released or added should be controlled within 10-20%.
• After each adjustment, observe for 10-15 minutes to ensure the air column remains stable and upright without any abnormal deformation.

If you are unsure whether the current air pressure is appropriate, you can take a close-up photo of the air column (a photo with your hand pressing on the air column is even better) and send it to our sales representative or customer service. We will then guide you on the specific amount of air to release or add.

For customers in regions with extreme temperature fluctuations (day-night temperature difference > 20℃), please inform us in advance. We will provide a more detailed "Temperature Fluctuation Usage Guide" or recommend an upgraded liner with better temperature resistance.

Under normal temperature fluctuations, daily adjustments are not necessary. Fine-tuning is only required when there are significant temperature changes (>15℃) or when the air column feels abnormal. It's very simple.

Pressure adjustments due to temperature changes take only a few seconds; once you understand how it works, you can use it with greater peace of mind!

If you have any questions about adjusting the air pressure during use, please feel free to contact us and provide photos of the setup. We will provide one-on-one guidance. Thank you for choosing our custom inflatable advertising tent!

To prevent the support rods (typically made of fiberglass or aluminum alloy) from puncturing the fabric sleeves during use, we have taken the following measures:

• Thickened sleeve material:The awning cover is made of high-strength Oxford fabric with double stitching, and key areas are lined with wear-resistant protective pads.
• Club head treatment:All support rod ends are polished smooth and fitted with protective caps to reduce sharp edges.
• Pre-shipment inspection:During the assembly and testing of each tent, the support poles are repeatedly inserted and removed to ensure that the connectors have no weaknesses.
• Instructions and reminders:Clearly instruct customers to align the rod with the sleeve and push it in slowly, avoiding excessive force or inserting it at an angle.

The support rod piercing through the fabric sleeve is usually caused by excessive force during insertion, incorrect angle, or the protective cap on the rod tip coming off. This is a repairable accidental damage. We offer the following quick solutions:

Processing steps:

• Please take clear photos of the damaged sleeve (including details of the break and the corresponding support rod) and send them to your sales representative or customer service.
• If the damage is severe, we will resend a matching fabric sleeve (or the entire awning fabric, depending on the extent of the damage) for the customer to replace themselves (the process is simple; just remove the stitching of the old sleeve or simply cover and replace it).
• Replacement instructions: The instruction manual includes illustrated step-by-step instructions, or we can provide video guidance.
• If the customer is unable to replace it themselves, they can find a local tailor shop to handle it, and we will reimburse them for reasonable labor costs.

Additional support:

• If the protective cap for the pole tip is missing, we will send you a replacement cap or a complete replacement support pole.
• You will receive a small discount on your next order to compensate for this inconvenience.

The problem is usually not due to material defects, but rather improper handling during insertion and removal. We have tried to minimize this by thickening the sleeves and rounding the rod ends, but proper usage by the customer is still required.

It's easy; most customers can complete the setup in 10-20 minutes without any special tools. If any problems arise, we will quickly send replacement parts to ensure you can resume normal use as soon as possible! If you have any questions, please feel free to contact us with photos, and we will provide one-on-one assistance until the issue is resolved. Thank you for choosing our custom inflatable advertising tent!

Eyelets (metal grommets) are standard components for securing tent guy lines, ground stakes, and other parts. To reduce rusting and rust stains, we have taken the following measures:

• Use galvanized/stainless steel eyelets:The standard configuration features galvanized eyelets, while the premium custom option offers upgraded all-stainless steel eyelets for enhanced corrosion resistance.
• Surface protection process:After the eyelets are installed, a waterproof coating is applied to the surrounding fabric to reduce direct contact between moisture and the metal.
• Pre-shipment inspection:Before shipment, every tent is inspected to ensure that all grommets are free of rust.
• Instructions and reminders:After the tent gets wet from rain, it must be completely dried before being stored. It is also recommended to store it in a dry and well-ventilated place when not in use for extended periods.

Eyelets rusting and rust stains usually occur when tents are stored without being completely dried after being exposed to rain, causing moisture to remain around the eyelets for extended periods, leading to metal oxidation and rust seepage. This is preventable in most cases. The following are some solutions:

Prevention and daily maintenance (most important):

• After using the tent or after it has been exposed to rain, be sure to dry it completely before storing it (it is recommended to unfold and air-dry it for at least 4-8 hours until the fabric and grommets are completely dry).
• When storing, keep the packaging bags dry and well-ventilated, and avoid storing them in damp environments.
• Regularly (after every 2-3 uses) check the corn remover for slight rust spots; if early signs are found, wipe them with a dry cloth.

Slight signs of rust have appeared:

• Gently wipe the rust around the corn with a soft cloth dampened with a small amount of neutral detergent (avoid using strong acid or alkaline cleaning agents).
• After cleaning, dry it immediately, and then apply a tent-specific waterproofing spray for added protection.
• If the rust stains have only slightly penetrated the fabric, you can wipe the surface with a damp cloth and a small amount of soapy water (gently wiping from the outside inwards), which will usually lighten the stains.

Images showing severe or widespread rust stains:

• Please take close-up photos of the rust and corrosion on the eyelets, as well as clear pictures of the areas where the corrosion has penetrated, and send them to your sales representative or customer service.
• We will resend the item free of charge depending on the circumstances:
  • New eyelet accessories (including installation tools; customers can rivet and replace them themselves);
  • Or the affected local fabric/entire side panel;
  • For high-end custom orders, we can directly send you an upgraded version with stainless steel eyelets.
• The replacement process is simple, and we will provide illustrated or video instructions.

By strictly following the rule of "always drying the product thoroughly after it gets wet before storing it," you can almost completely avoid this problem. If the customer is located in a region with extremely high humidity, please inform us in advance, and we recommend upgrading to a full stainless steel eyelet solution.

As long as you develop the habit of drying the eyelets after each use, the problem of eyelets rusting is completely manageable!

If you have encountered any rust issues, please feel free to contact us with photos, and we will quickly send replacement parts or fabric to ensure your tent is restored to its original appearance. Thank you for choosing our custom inflatable advertising tents!

The inner liner (TPU air bladder) is the core component of the tent. We strictly control every aspect from materials and production to packaging to minimize the risk of punctures:

• High-quality TPU material:Made with high-strength, puncture-resistant, food-grade TPU, its thickness and strength far exceed industry standards.
• Hot pressing process optimization:All seams in the inner lining are made using a seamless heat-sealing process, eliminating the risk of air leakage through needle holes.
• Double gas testing before leaving the factory:Each tent undergoes a 24-hour pressure test after manufacturing, followed by a full inflation inspection to ensure there are no even the slightest leaks.
• A professional repair kit is included with the product:Includes multiple TPU repair patches, adhesive glue, and instructions, allowing customers to quickly repair small holes themselves.
• Usage reminder:Avoid contact between sharp objects and the inner lining, and keep it away from hard objects during storage.

Small punctures in the inner tent are usually caused by compression during transportation or accidental damage from sharp objects (such as branches, stones, or screwdrivers) during setup, and are not due to defects in the material itself. Most small punctures can be easily repaired; please follow these steps:

Step 1: Identify the leak point.

• Remove the inner bladder from the outer fabric (or inflate and test it directly inside the air chamber).
• After inflating, place it in a basin of water or apply soapy water to the surface, and observe where bubbles emerge to accurately locate the small hole.

Step 2: Self-repair of small holes (recommended first choice)

• Dry the leaking area, ensuring the surface is clean and free of water.
• Take out the included TPU repair patch and cut it into a circular or oval shape slightly larger than the hole.
• Remove the backing paper, firmly attach it to the damaged area, and press down firmly with your palm for at least 30 seconds to remove any air bubbles.
• After letting it sit for two hours, reinflate and test again.
• With proper application, the repaired area will have a strength close to that of the original material, and the tent can continue to be used normally.

Step 3: The hole is too large or the patch cannot completely repair it.

• Please take close-up photos/short videos of the tear in the inner lining (including the size and location of the tear and the usage environment) and send them to your sales representative or customer service.
• We will send a replacement inner liner (or a single air column liner); customers will only be responsible for shipping costs if the original liner has been severely damaged due to misuse.
• Replacing the inner liner is simple; we provide illustrated/video instructions.

If you are unsure how to find the leak or apply the patch, feel free to send us photos/videos, and we will provide one-on-one guidance.

Replacement repair kits can be sent free of charge once the original kit is used up.

For customers who frequently use the product outdoors, we recommend upgrading to a thicker inner lining.

Small punctures are usually accidental damage incurred during use or transportation, not a defect in material quality (all products are 100% air-tested before leaving the factory). Similar situations can occur with all inflatable products. We provide comprehensive after-sales support through repair kits included with the product and free inner tube replacements, ensuring our customers have peace of mind.

Reliable! The dedicated TPU patch and inner liner material are from the same source, resulting in excellent airtightness and strength after bonding. Numerous customers have provided positive feedback after years of use.

Small holes can be repaired in just a few minutes, so there's no need to worry!

If you discover a leak in the inner bladder, please contact us immediately and provide photos. We will quickly guide you through the repair process or arrange for a replacement. Thank you for choosing our custom inflatable advertising tent!

Please provide side-by-side comparison photos of the old and new side wall zippers under natural light.

• Slight color difference (basically invisible from 2 meters away):Provide compensation (such as refunds, order discounts, or free accessories).
• Significant color difference (affects presentation):Free repair/replacement of the side panels, or we will send you a matching zipper and reimburse you for the local zipper replacement labor costs.

We have optimized storage convenience through design and accessories:

• Independent air column structure: Each air column can be deflated individually, making it easy to release air one by one.
• The TPU inner liner is soft and foldable: after deflating, the inner liner can be compressed to a significantly smaller volume.
• Recommended electric pump: We recommend purchasing a 1200W electric pump with a vacuum function (included with some models), which can quickly and thoroughly remove any remaining air.
• Storage instructions: Try to remove as much air as possible from the inner liner.

Even after deflation, the main body retains some volume, primarily because a small amount of air remains in the inner bladder and air columns and has not been completely expelled. The following methods can significantly reduce the storage volume:

Recommended operating steps:

• First, open all the valves and allow the air to escape naturally until the air column is completely deflated and soft.
• Manually release any remaining air:
  • Starting from one end of the air column, neatly roll or fold the inner liner towards the valve, simultaneously applying even pressure with your palm/body to force the remaining air out through the valve.
  • Repeat this several times until the air column feels completely soft and without any hardness.
• Using the electric pump's vacuum function (more efficient):
  • If equipped with a 1200W or higher power electric pump (with suction function), switch the pump to suction mode and connect it directly to the valve for suction. Each air column can be completely emptied by suction for 30-60 seconds.
  • Note: Standard low-power pumps usually do not have a suction function. If needed, please contact us to purchase a pump with a suction function at a discounted price.
• Foldable storage:
  • After emptying the inner liner, fold or roll up the air column parallel to itself, and then place the entire unit into the storage bag. This typically compresses it to about 1/10 of its original inflated volume, making it convenient for transportation and storage.

Tip:

• Multiple people working together makes the process faster (one person rolls and presses, another assists with air removal).
• Before storing the tent, make sure the fabric is completely dry to prevent mold and ensure it's ready for future use.

• If you are unsure about the air release method, you can take photos/videos of the air column after deflation and send them to us. We will provide one-on-one guidance on the optimal rolling and compression method.
• For customers who require a pump with a vacuum function, we can quickly send a replacement at a discounted price.
• For customers with long-term transportation needs, we recommend custom-made storage bags with smaller dimensions.

Simply opening the valve will only release most of the air; a small amount of gas will remain in the folds of the inner liner, resulting in a larger volume. However, by following the correct procedure or using a 1200W electric pump to completely evacuate the air, the storage volume will be significantly reduced. This is considered normal operation.

Once you master the technique of completely deflating the tent, storing and transporting it will be very easy!

If you encounter any difficulties during the packing process, please feel free to contact us with photos or videos, and we will provide prompt guidance. Thank you for choosing our custom inflatable advertising tent!

The mesh fabric (the mesh reinforcement fabric at the connection between the air column and the base fabric) is a functional component, and we have taken measures to reduce the risk of color fading:

• High-quality dyeing process:The mesh fabric is made with environmentally friendly, colorfast dyes and treated with high-temperature setting to improve color fastness.
• Waterproof coating protection:The surface is coated with PU or silver glue to reduce water penetration and prevent dye leaching.
• Pre-shipment testing:Each batch of fabric is sampled and tested for wet friction colorfastness, and then inspected after simulating rain exposure and drying.
• Instructions and reminders:After a tent gets wet from rain or dampness, it must be completely dried before being packed away.

Color fading in mesh fabric is usually caused by storing the tent without completely drying it after it has been rained on or gotten damp. This allows moisture to remain for extended periods, causing the dye to slightly dissolve and transfer. This does not affect the tent's structural strength or functionality and is primarily due to improper maintenance.

Prevention and treatment recommendations (most effective):

• After using the tent, especially after it has been exposed to rain or washed, be sure to fully unfold it and let it dry completely (it is recommended to dry it in the sun for 4-8 hours, or in a cool, well-ventilated place for at least 24 hours). Ensure that the mesh fabric and all other materials are thoroughly dry before packing and storing it.
• When storing, keep the packaging bags dry and avoid storing them in humid environments.

Slight discoloration has occurred:

• Gently wipe the discolored area with a clean, damp cloth (wiping lightly from the outside inwards). In most cases, this will lighten or remove the transferred color stains.
• After wiping, let it dry immediately, then spray with a tent-specific waterproofing spray to enhance the protective layer.
• If the discoloration is extensive, please take close-up photos of the discolored areas on the mesh fabric of the leg (both dry and wet), and send them to your sales representative or customer service.

• We will resend the item free of charge depending on the circumstances:

  • New mesh fabric strips (to be replaced by the customer themselves or at a local sewing shop; we will reimburse the labor costs);
  • Or the entire air column leg fabric;

Most color fading is due to dye transfer caused by storing the fabric before it's completely dry after getting wet, rather than the fabric itself having poor colorfastness. This can be almost entirely avoided by strictly ensuring the fabric is completely dry before storing it. We will still actively provide replacement parts if needed.

This only affects the appearance and does not affect airtightness, strength, or waterproof performance. With timely drying and proper maintenance, it can be used normally for a long time.

By developing the habit of always drying items completely before putting them away, you can completely avoid the problem of color fading!

If you have noticed any discoloration of the mesh fabric, please provide photos as soon as possible, and we will promptly send replacement materials or parts. Thank you for choosing our custom inflatable advertising tents!